Novotel Bangkok on Siam Square - Family & Business trip hotel - FAQ

Planning a stay at Novotel Bangkok on Siam Square? Find frequently asked questions about getting here, nearby attractions, booking, rooms, family stays, dining, facilities, and hotel policies.

Booking, payment and arrival

Q: What time are check-in and check-out?

A: Check-in is from 2:00 pm, and check-out is by 12:00 noon.

Q: Can I arrive early or check out late?

A: Early check-in and late check-out are subject to availability and may cost extra. Ask when booking or at reception; eligible ALL members may receive late check-out benefits based on status and availability.

Q: Can the hotel store my luggage before check-in or after check-out?

A: Yes. Luggage storage is available before check-in and after check-out.

Q: Can I book now and pay at the hotel?

A: Yes, when a Flexible Rate without prepayment is available. The payment timing and cancellation conditions are shown before you confirm the booking.

Q: What is the cancellation policy?

A: Cancellation terms depend on the rate selected. Check the conditions in your confirmation and cancel through ALL.com, the ALL app, or the booking channel used.

Q: Is a security deposit required at check-in?

A: A refundable deposit may be requested for incidental charges. Confirm the current amount, accepted payment methods, and release timing with the hotel.

Location, transport and nearby attractions

Q: How close is the hotel to Siam BTS Station, and which exit should I use?

A: The hotel is about a two-minute walk from Siam BTS Station. Use Exit 6 for the most convenient route to Siam Square and the hotel.

Q: Which attractions and shopping centres are within walking distance?

A: The hotel is in the heart of Siam, with Siam Paragon and SEA LIFE Bangkok about one to two minutes away. MBK Center and CentralWorld are around five minutes away, and Erawan Shrine is about a ten-minute walk.

Q: What is the easiest way to reach the hotel from Bangkok’s airports?

A: A taxi or pre-booked private transfer is the most direct option. From Suvarnabhumi Airport, you can also take the Airport Rail Link to Phaya Thai and change to the BTS Skytrain for Siam station.

Q: Can the hotel arrange an airport transfer?

A: Yes. Private airport transfers can be booked in advance for an additional charge. Contact the hotel for current vehicle options, rates, and the required notice period.

Q: Is parking available, and is there a charge?

A: Private indoor parking is available for an additional fee. Please contact the hotel for the current rate and arrangements for hotel guests, restaurant visitors, or event attendees.

Choosing the right room

Q: What is the difference between a Superior Room and a Deluxe Room?

A: Both rooms are approximately 30 square metres and include wooden flooring, a 55-inch television, and a rain shower. Superior Rooms have a classic design, while Deluxe Rooms have a more contemporary look.

Q: Can two adults and two children stay in one room?

A: Yes. All room types can accommodate up to two adults and two children under 16 at no additional charge when the children share the existing bedding. Junior Suites and higher room categories offer more space for families.

Q: Can three adults stay in one room?

A: Yes, except in Executive and Premier Rooms. When a room is booked for three adults, the extra-bed charge is already included, and the bed will be provided for the stay.

Q: What bedding options are available for children?

A: Rooms with a king or queen bed have a sofa that can be prepared as a child’s bed at no charge. Twin rooms do not have this sofa. A separate extra bed may be added for an additional charge, subject to availability and the room’s occupancy limit.

Q: Can I guarantee connecting rooms?

A: A Two Bedroom Suite guarantees a connecting layout. Connecting Superior and Deluxe Rooms can also be requested, but they are subject to availability when you arrive. The standard connecting configuration is a queen room connected to a twin room.

Q: Which rooms have a bathtub or Jacuzzi?

A: One Bedroom Suites have a bathtub. The D.K. Lam Suite includes a Jacuzzi.

Family stays and ALL member benefits

Q: What family benefits are available when children share a room?

A: Up to two children under 16 can stay in the same room with two adults at no additional charge when they share existing bedding. Complimentary breakfast for children may also be included under eligible Novotel Bangkok on Siam Square conditions and booked rates.

Q: Can I receive 50% off a second room for my children?

A: The Novotel Family Offer may provide 50% off a second room for children, based on the flexible rate and availability. The second room may not be connecting, so confirm the arrangement before booking.

Q: What booking discounts are available for ALL and Accor Plus members?

A: ALL members receive 5% off eligible bookings. Accor Plus members, through the annual subscription programme, can receive up to 15% off eligible bookings. Members may also earn and use Reward points according to the terms of their stay.

Q: Can I request a baby cot or babysitting?

A: Baby cots are complimentary on request. Paid babysitting can be arranged with at least one day’s notice. Both services are subject to availability.

Q: What facilities and dining options are available for children?

A: Families can use the children’s pool and request children’s menus. Selected rooms and suites provide more space for families; enter every adult and child when searching for a room.

Breakfast, restaurants and room service

Q: What dining options are available at the hotel?

A: The Square serves international cuisine and seafood. Gourmet Bar offers Thai and Western dishes from 7:00 am to 11:00 pm, Splash Poolside serves drinks and snacks, and 24-hour room service is available.

Q: What time is breakfast, and is it included?

A: Breakfast is normally served from 6:00 am to 10:30 am. It is included only when shown in your booked rate; otherwise, it can be added at the current price.

Q: Are vegetarian, halal, gluten-free and children’s meals available?

A: Vegetarian, gluten-free, children’s and selected halal choices are available. Advise the hotel about allergies or dietary requirements before arrival so the team can guide you.

Pool, fitness, spa and Premier Lounge

Q: Is the outdoor pool heated, and is there a children’s pool?

A: The outdoor pool is not heated. A separate children’s pool is available on the fourth floor.

Q: Are the pool and fitness centre included, and when are they open?

A: Registered hotel guests can use the pool and fitness centre. They are normally open from 6:00 am to 9:00 pm, but temporary changes may apply.

Q: Does the hotel have a spa?

A: Yes. Tammachart Day Spa offers Thai massage, body treatments, facials, manicures, and waxing for an additional charge. Reservations are recommended.

Q: Which rooms include Premier Lounge access?

A: Guests staying in Premier Rooms or higher room categories receive Premier Lounge access as part of their room benefits. Guests who book other room categories may add lounge access at check-in for an additional charge.

Policies, accessibility and events

Q: Is the hotel non-smoking?

A: Yes. Guest rooms are non-smoking, and a designated smoking area is available.

Q: Are pets allowed?

A: Pets are not permitted. Guests travelling with a service animal should contact the hotel before booking to confirm the arrangements.

Q: What accessible facilities are available?

A: The hotel has elevators to all floors, accessible parking, and accessible service in its restaurants and spa. Contact the hotel before booking to confirm room availability and any specific requirements.

Q: Can I hold a meeting, conference or wedding at the hotel?

A: Yes. The hotel has seven meeting rooms, indoor ballrooms and an outdoor poolside event area. The largest meeting space is 400 square metres and can host up to 420 guests, depending on the setup.